Terms and Conditions » Baze House

Terms and Conditions for the Online Sale of Products to Individual Consumers

Preamble

These Terms and Conditions apply to all sales made on the Baze House website. The website www.bazehouse.com is a service provided by:

Baze Camp – Baze House
Located at 5 Chemin des Blaches, 38540 Grenay, France
Website URL: www.bazehouse.com
Email: contact@bazehouse.com

The Baze House website sells the following products: Camping equipment.

The customer hereby declares that they have read and accepted the terms and conditions of sale prior to placing their order. Confirmation of the order therefore constitutes acceptance of the terms and conditions of sale.

Article 1 – Principles

These Terms and Conditions set forth the entirety of the parties’ obligations. Accordingly, the buyer is deemed to accept them without reservation. These Terms and Conditions of Sale apply to the exclusion of all other terms and conditions, including those applicable to in-store sales or sales through other distribution and marketing channels. They are available on the Baze House website and shall prevail, where applicable, over any other version or any other conflicting document. The seller and the buyer agree that these general terms and conditions exclusively govern their relationship. The seller reserves the right to modify these general terms and conditions from time to time. They will be applicable as soon as they are posted online. If any provision of these terms and conditions is found to be invalid, it shall be deemed to be governed by the practices in force in the distance selling sector for companies headquartered in France. These general terms and conditions of sale are valid until December 31, 2024.

Article 2 – Content

The purpose of these Terms and Conditions is to define the rights and obligations of the parties in connection with the online sale of goods offered by the Seller to the Buyer via the Baze House website. These terms and conditions apply only to purchases made on the Baze House website and delivered exclusively to mainland France or Corsica. For any delivery to the French overseas departments and territories (DOM-TOM) or abroad, please send an email to the following address: contact@bazehouse.com. These purchases concern the following products: Camping Equipment.

Article 3 – Pre-contractual Information

The buyer acknowledges that, prior to placing an order and entering into the contract, they were provided, in a clear and understandable manner, with these general terms and conditions of sale and all the information listed in Article L. 221-5 of the French Consumer Code. The following information is provided to the buyer in a clear and understandable manner:

Key features of the property;
The price of the property and/or the method used to calculate the price;
If applicable, any additional shipping, delivery, or postage charges, as well as any other applicable fees;
If the contract is not performed immediately, the date or time by which the seller agrees to deliver the goods, regardless of their price;
Information regarding the seller’s identity, mailing address, telephone number, and email address, as well as their business activities; information regarding statutory warranties, the functionality of digital content, and, where applicable, its interoperability; and information regarding the existence and terms of implementation of warranties and other contractual terms.

Article 4 – The Order

The buyer may place an order online, using the online catalog and the form provided therein, for any product, subject to availability. The buyer will be notified if the product or item ordered is unavailable. To confirm the order, the buyer must accept these terms and conditions by clicking where indicated. The buyer must also select the delivery address and method, and finally confirm the payment method. The sale will be considered final:

After the seller sends the buyer an email confirming acceptance of the order;
And after the seller has received full payment.

Placing an order constitutes acceptance of the prices and descriptions of the products available for sale. Any dispute regarding this matter will be addressed in the context of a potential exchange and the warranties mentioned below. In certain cases, including non-payment, an incorrect address, or any other issue with the buyer’s account, the seller reserves the right to hold the buyer’s order until the issue is resolved. For any questions regarding order tracking, the buyer may call the following phone number: 07 80 90 07 01 (cost of a local call), during the following days and hours: Monday through Friday, from 10 a.m. to 6 p.m., or send an email to the seller at the following email address: contact@bazehouse.com.

Article 5 – Electronic Signature

The online submission of the buyer’s credit card number and the final confirmation of the order shall constitute proof of the buyer’s consent:

Payment due under the purchase order;
Signature and express acceptance of all transactions carried out.

In the event of fraudulent use of the credit card, the buyer is asked to contact the seller at the following phone number as soon as such use is detected: 07 80 90 07 01.

Article 6 – Order Confirmation

The seller will send the buyer an order confirmation via email.

Article 7 – Proof of the Transaction

The electronic records, stored in the seller’s computer systems under reasonable security measures, shall be considered proof of communications, orders, and payments between the parties. Purchase orders and invoices are archived on a reliable and durable medium that can be produced as evidence.

Article 8 – Product Information

The products covered by these terms and conditions are those listed on the seller’s website and indicated as being sold and shipped by the seller. They are offered while supplies last. The products are described and presented as accurately as possible. However, the seller shall not be held liable for any errors or omissions in this presentation. Product photographs are not binding.

Article 9 – Price

The seller reserves the right to change its prices at any time but agrees to apply the current rates indicated at the time of the order, subject to availability on that date. Prices are listed in euros. They do not include shipping costs, which are billed separately and indicated before the order is confirmed. Prices include the VAT applicable on the date of the order, and any change in the applicable VAT rate will be automatically reflected in the prices of the products in the online store. If one or more taxes or levies, particularly environmental ones, are created or modified—whether increased or decreased—this change may be reflected in the selling price of the products.

Article 10 – Payment Method

This is an order with a payment obligation, which means that placing the order requires payment by the buyer. To pay for the order, the buyer may choose any of the payment methods made available by the seller and listed on the seller’s website. The buyer warrants to the seller that they have the necessary authorizations to use the payment method they have chosen at the time of order confirmation. The seller reserves the right to suspend any order processing and delivery in the event of a refusal of credit card payment authorization by officially accredited organizations or in the event of non-payment. In particular, the seller reserves the right to refuse to make a delivery or fulfill an order from a buyer who has not paid for a previous order in full or in part, or with whom a payment dispute is currently pending.

Payment in full is due on the date of the order, in accordance with the following terms:

Credit card
PayPal
Bank transfer

Article 11 – Product Availability

Refund – Cancellation

Except in cases of force majeure or during periods when the online store is closed—which will be clearly announced on the website’s homepage—shipping times will be as indicated below, subject to availability. Shipping times begin on the date the order is registered, as indicated in the order confirmation email. For deliveries to mainland France and Corsica, the delivery time is 12 to 14 business days starting from the day after the buyer places the order, according to the following terms: Carrier. At the latest, the delivery period will be 30 business days after the conclusion of the contract. For deliveries to French overseas departments and territories (DOM-TOM) or another country, the delivery terms will be specified to the buyer on a case-by-case basis. In the event of failure to meet the agreed delivery date or deadline, the buyer must, before terminating the contract, require the seller to fulfill it within a reasonable additional period. If performance is not achieved by the expiration of this new period, the buyer may freely terminate the contract. The buyer must carry out these successive formalities by registered letter with acknowledgment of receipt or in writing on another durable medium. The contract shall be deemed terminated upon the seller’s receipt of the letter or written notice informing them of such termination, unless the seller has fulfilled the contract in the meantime. The buyer may, however, terminate the contract immediately if the dates or deadlines mentioned above constitute an essential condition of the contract for the buyer. In this case, upon termination of the contract, the seller is required to refund the buyer the full amount paid, no later than 14 days following the date on which the contract was terminated. In the event that the ordered product is unavailable, the buyer will be notified as soon as possible and will have the option to cancel their order. The buyer will then have the choice of requesting either a refund of the amounts paid within 14 days of payment, or an exchange of the product.

Article 12 – Delivery Terms

Delivery refers to the transfer of physical possession or control of the goods to the consumer. The ordered products are delivered in accordance with the terms and timeframe specified above. The products are delivered to the address provided by the buyer on the order form; the buyer must ensure its accuracy. Any package returned to the seller due to an incorrect or incomplete delivery address will be reshipped at the buyer’s expense. The buyer may, upon request, have an invoice sent to the billing address rather than the delivery address by selecting the option provided for this purpose on the order form. If the buyer is absent on the day of delivery, the delivery person will leave a delivery notice in the mailbox, allowing the package to be picked up at the location and time indicated.If, at the time of delivery, the original packaging is damaged, torn, or opened, the buyer must then check the condition of the items. If they have been damaged, the buyer must refuse the package and note a reservation on the delivery slip (package refused because it was opened or damaged). The buyer must indicate on the delivery slip, in the form of handwritten reservations accompanied by their signature, any anomaly concerning the delivery (damage, missing items compared to the delivery slip, damaged package, broken products, etc.). This verification is considered complete once the buyer, or a person authorized by them, has signed the delivery slip. The buyer must then confirm these reservations with the carrier by registered mail no later than two business days after receiving the item(s) and send a copy of this letter by fax or regular mail to the seller at the address indicated in the website’s legal notices. If the products need to be returned to the seller, a return request must be submitted to the seller within 14 days of delivery. Any claim made after this period will not be accepted. Returns will only be accepted for products in their original condition (packaging, accessories, instructions, etc.).

Article 13 – Delivery Errors

The buyer must notify the seller on the day of delivery or no later than the first business day following delivery of any claim regarding delivery errors and/or non-conformity of the products in terms of type or quality compared to the information listed on the purchase order. Any claim made after this deadline will be rejected.

The claim may be filed, at the buyer’s discretion:

by phone at the following number: 07 80 90 07 01;
by email to the following address: contact@bazehouse.com.

Any claim not made in accordance with the rules set forth above and within the specified time limits will not be considered and will release the seller from any liability toward the buyer. Upon receipt of the claim, the seller will assign an exchange number for the product(s) in question and will notify the buyer of this number via email. A product may only be exchanged after an exchange number has been assigned. In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the seller in its entirety and in its original packaging, via Colissimo Registered Mail, to the following address: Baze House ZA Le Jasmin Nord 73240 Saint Genix les Villages. Return shipping costs are the responsibility of the seller.

Article 14 – Product Warranty

14-1 Legal Warranty of Conformity

The seller guarantees that the item sold complies with the terms of the contract, entitling the buyer to make a claim under the statutory warranty of conformity provided for in Articles L. 217-4 et seq. of the Consumer Code. In the event that the statutory warranty of conformity is invoked, please note that:

The buyer has two years from the date of delivery of the property to take legal action;
The buyer will be offered the option of having the item repaired or replaced, subject to the cost provisions set forth in Article L. 217-17 of the Consumer Code;
The buyer is not required to provide proof of the property’s non-conformity within 24 months of delivery for new properties (6 months for used properties).

14-2 Legal Warranty Against Hidden Defects

In accordance with Articles 1641 et seq. of the Civil Code, the seller is liable for any latent defects that may affect the property sold. It is the buyer’s responsibility to prove that the defects existed at the time of the sale of the property and are such as to render the property unfit for its intended use. This warranty must be invoked within two years of the discovery of the defect.

The buyer may choose between rescinding the sale or obtaining a price reduction in accordance with Article 1644 of the Civil Code.

14-3 Commercial Warranty

The products sold are also covered by a commercial warranty designed to ensure their conformity and to provide for the replacement or repair of the goods. This warranty does not cover defects caused by abnormal or improper use, or resulting from causes unrelated to the intrinsic qualities of the products.

Article 15 – Right of Withdrawal

Exercise of the Right of Withdrawal In accordance with the provisions of the Consumer Code, the buyer has 14 days from the delivery date of their order to return any item that does not meet their expectations and request an exchange or refund without penalty, except for return shipping costs, which remain the buyer’s responsibility.Returns must be made in their original condition and complete (packaging, accessories, instructions, box, protective materials, pallet, etc.) so that they can be resold as new, accompanied by the purchase invoice.Damaged, soiled, or incomplete products will not be accepted. The right of withdrawal may be exercised online using the withdrawal form available on this website. In this case, an acknowledgment of receipt on a durable medium will be immediately sent to the buyer. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the intention to withdraw. If the right of withdrawal is exercised within the aforementioned period, the price of the purchased product(s) and the delivery costs will be refunded.Return shipping costs are the responsibility of the buyer. The exchange (subject to availability) or refund will be processed within 48 hours, and no later than 14 days from the seller’s receipt of the products returned by the buyer under the conditions set forth above.

Exceptions: Under Article L221-28 of the Consumer Code, the right of withdrawal may not be exercised for contracts:

the supply of goods whose price depends on fluctuations in the financial market that are beyond the control of the seller and that may occur during the withdrawal period;
the supply of goods made to the consumer’s specifications or clearly personalized;
the supply of goods that are likely to deteriorate or expire rapidly;
the supply of goods that have been unsealed by the consumer after delivery and cannot be returned for reasons of hygiene or health protection;
the supply of goods which, after delivery and by their very nature, are inseparably mixed with other items;
the supply of alcoholic beverages where delivery is deferred for more than thirty days and where the agreed price at the time the contract is concluded depends on market fluctuations beyond the control of the seller;
maintenance or repair work to be performed on an emergency basis at the consumer’s home and expressly requested by the consumer, limited to the replacement parts and work strictly necessary to address the emergency;
the supply of audio or video recordings or computer software where the consumer has unsealed them after delivery;
the supply of a newspaper, periodical, or magazine, except for subscription contracts for such publications;
the supply of digital content not provided on a tangible medium, where performance has begun following the consumer’s prior express consent and express waiver of their right of withdrawal.

Article 16 – Force Majeure

Any circumstances beyond the parties’ control that prevent the performance of their obligations under normal conditions shall be considered grounds for exemption from the parties’ obligations and shall result in the suspension of such obligations. The party invoking the circumstances referred to above must immediately notify the other party of their occurrence, as well as of their cessation. Any facts or circumstances that are irresistible, external to the parties, unforeseeable, unavoidable, beyond the parties’ control, and which cannot be prevented by the parties despite all reasonably possible efforts shall be considered cases of force majeure. In addition to those generally recognized by the case law of French courts and tribunals, the following are expressly considered cases of force majeure or fortuitous events: the disruption of transportation or supply chains, earthquakes, fires, storms, floods, lightning, the shutdown of telecommunications networks, or difficulties specific to telecommunications networks external to the clients. The parties shall consult to assess the impact of the event and agree on the conditions under which the performance of the contract shall continue. If the force majeure event lasts for more than three months, these general terms and conditions may be terminated by the aggrieved party.

Article 17 – Intellectual Property

The content of the website remains the property of the seller, who is the sole owner of the intellectual property rights to such content. Buyers agree not to make any use of this content; any reproduction, in whole or in part, of this content is strictly prohibited and may constitute an act of infringement.

Article 18 – Data Protection

The personal data provided by the buyer is necessary for processing the order and issuing invoices. It may be shared with the seller’s partners responsible for the fulfillment, processing, management, and payment of orders. The processing of information provided through the Baze House website has been declared to the CNIL. The buyer has the right to access, modify, correct, and object to the use of their personal information at any time. This right may be exercised under the conditions and in accordance with the procedures defined on the Baze House website.

Article 19 – Partial invalidity

If one or more provisions of these Terms and Conditions are deemed invalid or are declared as such pursuant to a law, regulation, or a final decision by a competent court, the remaining provisions shall remain in full force and effect.

Article 20 – Non-Waiver

The fact that one party does not invoke a breach by the other party of any of the obligations set forth in these general terms and conditions shall not be construed in the future as a waiver of the obligation in question.

Article 21 – Title

In the event of any conflict between the interpretation of any of the headings appearing at the beginning of the clauses and any of the clauses themselves, the headings shall be deemed null and void.

Article 22 – Language of the Contract

These Terms and Conditions of Sale are written in French. Should they be translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.

Article 23 – Mediation and Dispute Resolution

In the event of a dispute, the buyer may seek conventional mediation, particularly through the Consumer Mediation Commission or existing sector-specific mediation bodies, or may use any alternative dispute resolution method (such as conciliation). The mediator’s name, contact information, and email address are available on our website. In accordance with Article 14 of Regulation (EU) No. 524/2013, the European Commission has established an Online Dispute Resolution platform, facilitating the independent, out-of-court resolution of online disputes between consumers and businesses in the European Union. This platform is accessible via the following link: https://webgate.ec.europa.eu/odr/.

Article 24 – Governing Law

These Terms and Conditions are governed by French law. The competent court is the civil court. This applies to both substantive and procedural matters. In the event of a dispute or complaint, the buyer shall first contact the seller to seek an amicable resolution.

Article 25 – Protection of Personal Data

Data collected

The personal data collected on this website are as follows:

Account creation: When creating a user account, the following information is required: last name; first name; email address; phone number; mailing address;
Login: When a user logs in to the website, the website records, among other things, the user’s first and last name, login credentials, usage data, location data, and payment information;
Profile: Using the services available on the website allows you to create a profile, which may include an address and a phone number;
Payment: In connection with payment for the products and services offered on the website, the website records financial data related to the user’s bank account or credit card;
communication: when the website is used to communicate with other members, data related to the user’s communications is temporarily stored;
Cookies: Cookies are used when you visit this website. You can disable cookies in your browser settings.

Use of Personal Data

The personal data collected from users is used to provide the website’s services, improve them, and maintain a secure environment. More specifically, the data is used for the following purposes:

the user's access to and use of the website;
website operation management and optimization;
establishment of the terms and conditions for the use of payment services;
verification, identification, and authentication of data submitted by the user;
offering users the opportunity to communicate with other users of the website;
implementation of user support;
personalizing services by displaying ads based on the user’s browsing history and preferences;
fraud prevention and detection, malware (malicious software), and security incident management;
handling any disputes with users;
sending commercial and promotional information, based on the user's preferences.

Sharing of personal data with third parties

Personal data may be shared with third-party companies in the following cases:

When the user uses the payment services, in order to provide these services, the website works with third-party banking and financial institutions with which it has entered into contracts;
when the user posts information that is publicly accessible in the website’s open comment sections;
when the user authorizes a third-party website to access their data;
when the website uses third-party service providers to provide user support, advertising, and payment services. These service providers have limited access to user data, solely for the purpose of performing these services, and are contractually obligated to use such data in accordance with the provisions of applicable data protection regulations;
If required by law, the website may disclose data to address claims made against the website and to comply with administrative and judicial proceedings;
If the website is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, it may be required to transfer or share all or part of its assets, including personal data. In such cases, users will be notified before any personal data is transferred to a third party.

Security and Privacy

The website implements organizational, technical, software, and physical cybersecurity measures to protect personal data against alteration, destruction, and unauthorized access. However, it should be noted that the internet is not a completely secure environment, and the website cannot guarantee the security of the transmission or storage of information over the internet.

Enforcement of user rights

In accordance with applicable data protection regulations, users have the following rights, which they may exercise by sending a request to the following email address: contact@bazehouse.com.

Right of access: Users may exercise their right of access to find out what personal data is held about them. In such cases, before granting access, the website may request proof of the user’s identity to verify its accuracy.
the right to rectification: if the personal data held by the website is inaccurate, they may request that the information be updated.
the right to erasure: users may request the erasure of their personal data in accordance with applicable data protection laws.
the right to restrict processing: users may request that the website restrict the processing of their personal data in accordance with the circumstances provided for in the GDPR.
the right to object to data processing: users may object to the processing of their data in accordance with the provisions of the GDPR.
the right to data portability: they may request that the website provide them with the personal data they have submitted so that they can transfer it to a new website.

Changes to this clause

The website reserves the right to make any changes to this privacy policy at any time. If a change is made to this privacy policy, the website agrees to publish the new version on its site. The website will also notify users of the change via email at least 15 days prior to the effective date. If the user does not agree with the terms of the revised privacy policy, they may delete their account.

Appendix: Consumer Code

Article L. 217-4: “The seller shall deliver goods that conform to the contract and shall be liable for any lack of conformity existing at the time of delivery. The seller shall also be liable for any lack of conformity resulting from the packaging, assembly instructions, or installation, where such installation was required by the contract or was carried out under the seller’s responsibility.”

Article L. 217-5: “The goods are in conformity with the contract: (1) If they are fit for the purpose usually expected of similar goods and, where applicable: (a) if they correspond to the description provided by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;- if it possesses the qualities that a buyer may legitimately expect in light of the public statements made by the seller, the manufacturer, or their representative, particularly in advertising or labeling; 2° Or whether it possesses the characteristics defined by mutual agreement between the parties or is suitable for any special purpose sought by the buyer, which was brought to the seller’s attention and which the seller accepted.”

Article L. 217-6: “The seller is not bound by public statements made by the manufacturer or its representative if it is established that the seller was unaware of such statements and could not reasonably have been expected to be aware of them.”

Article L. 217-7: “Any lack of conformity that becomes apparent within twenty-four months of the delivery of the goods is presumed to have existed at the time of delivery, unless proven otherwise.For secondhand goods, this period is set at six months. The seller may rebut this presumption if it is not compatible with the nature of the goods or the alleged lack of conformity.”

Article L. 217-8: “The buyer is entitled to demand that the goods conform to the contract. However, the buyer may not contest such conformity by citing a defect of which the buyer was aware or could not have been unaware.”

“when he entered into the contract. The same applies when the defect stems from materials that he himself supplied.”

Article L. 217-9: “In the event of a lack of conformity, the buyer may choose between repair and replacement of the goods. However, the seller may refuse to comply with the buyer’s choice if that choice entails a cost that is manifestly disproportionate to the other option, taking into account the value of the goods or the significance of the defect. The seller is then required to proceed, unless it is impossible to do so, in accordance with the option not chosen by the buyer.”

Article L. 217-10: “If repair or replacement of the item is impossible, the buyer may return the item and receive a refund of the purchase price or keep the item and receive a partial refund. The buyer has the same option: 1° If the solution requested, proposed, or agreed upon pursuant to Article L. 217-9 cannot be implemented within one month of the complaint being filed

the buyer; 2° Or if this remedy cannot be applied without causing significant inconvenience to the buyer, given the nature of the goods and the use for which they are intended. However, the sale may not be rescinded if the lack of conformity is minor.”

Article L. 217-11: The provisions of Articles L. 217-9 and L. 217-10 shall apply at no cost to the buyer. These provisions do not preclude the award of damages.

Article L. 217-12: “The right to bring an action for lack of conformity expires two years after the delivery of the goods.”

Article L. 217-13: “The provisions of this section do not deprive the buyer of the right to bring an action for latent defects as provided for in Articles 1641 through 1649 of the Civil Code, or any other contractual or non-contractual action to which the buyer is entitled by law.”

Article L. 217-14: “The final seller may bring a recourse action against successive sellers or intermediaries and the manufacturer of the tangible movable property, in accordance with the principles of the Civil Code.”

Article L. 217-15: “A commercial warranty refers to any contractual commitment by a seller to the consumer regarding the refund of the purchase price, the replacement or repair of the goods, or the provision of any other service related to the goods, in addition to the seller’s legal obligations to ensure the conformity of the goods. The commercial warranty is the subject of a written contract, a copy of which is provided to the buyer. The contract specifies the content of the warranty, the terms of its implementation, its price, its duration, its territorial scope, as well as the name and address of the guarantor. Furthermore, it clearly and precisely states that, regardless of the commercial warranty, the seller remains bound by the statutory warranty of conformity referred to in Articles L. 217-4 through L. 217-12 and by the warranty relating to defects in the item sold, under the conditions set forth in Articles 1641 through 1648 and 2232 of the Civil Code. The provisions of Articles L. 217-4, L. 217-5, L. 217-12, and L. 217-16, as well as Article 1641 and the first paragraph of Article 1648 of the Civil Code, are reproduced in full in the contract. In the event of non-compliance with these provisions, the warranty remains valid. The buyer is entitled to invoke them.”

Article L. 217-16: “When the buyer requests that the seller, during the term of the commercial warranty granted to the buyer upon the purchase or repair of a movable good, perform repairs covered by the warranty, any period of downtime of at least seven days shall be added to the remaining term of the warranty. This period begins on the date of the buyer’s request for service or on the date the item in question is made available for repair, if such availability occurs after the request for service.”

Civil Code

Article 1641: “The seller is liable under the warranty for hidden defects in the item sold that render it unfit for its intended use, or that so impair its use that the buyer would not have purchased it, or would have paid only a lower price for it, had the buyer known of such defects.”

Article 1648: “An action based on latent defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, on pain of forfeiture, within one year following the date on which the seller may be relieved of liability for apparent defects or lack of conformity.”